TREATMENT AFTERCARE
WHAT TO EXPECT
POLICIES
A little preparation goes a long way. Whether you're visiting us for the first time or returning for your next treatment, you'll find everything you need to know about your appointment, policies, and the SKINSPA experience right here.
POLICIES +
WHAT TO EXPECT
We want every client to receive the full SKINSPA experience.
Clients arriving late may receive a shortened service time to avoid disrupting following appointments.
Arrivals more than 10–15 minutes late may require rescheduling depending on the service booked and provider availability.
Full service charges may still apply for significantly late arrivals or missed appointments.
We always recommend arriving a few minutes early so you can settle in and enjoy your experience stress-free.
LATE POLICY
We respectfully require at least 24 hours’ notice for appointment cancellations or rescheduling.
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee. No-shows may be charged up to 50% of the scheduled service amount.
Membership appointments canceled late or missed may result in the loss of that monthly service credit.
We understand that emergencies happen and appreciate your understanding as we protect our team’s reserved time.
CANCELLATION POLICY
At SKINSPA, appointments are reserved especially for you. To ensure the best experience for all clients, we kindly ask that a valid card be kept on file when booking.
New clients may be asked to place a deposit when scheduling certain services.
Please arrive a few minutes early to allow time to relax and complete any necessary forms.
Online booking is available 24/7 for your convenience.
If you’re unsure which treatment is best for your skin goals, our team is happy to guide you toward the perfect service
BOOKING POLICIES
POLICIES
Most clients leave with skin that feels immediately smoother, brighter, hydrated, and refreshed.
Before you leave, your Skin Expert will walk you through personalized recommendations to help maintain your results at home — always educational, never high-pressure.
Healthy skin is a journey, and we’re here to support you every step of the way.
For best results, we typically recommend facials every 4–6 weeks to align with your skin’s
natural renewal cycle.
after your facial
Not at all.
Facials should feel relaxing and restorative. Some treatments may create mild tingling or
warmth, but nothing should feel painful or overwhelming.
Your comfort is always our priority, and your Skin Expert will adjust anything as needed
throughout the treatment.
will it hurt?
Double Cleanse
Your treatment begins with a relaxing double cleanse to remove makeup, sunscreen, oil, and
daily buildup while preparing your skin for treatment.
Customized Exfoliation
Based on your skin’s needs, your Skin Expert may incorporate dermaplaning, enzyme exfoliation, microdermabrasion, gentle chemical exfoliation, or ultrasonic exfoliation. Every step is selected specifically for your skin type, sensitivity level, and goals.
Extractions
If needed, gentle extractions are included to help clear congestion and refine pores. Many firsttime clients are surprised at how comfortable this process can be when performed professionally.
Customized Treatment Enhancements
This is where the SKINSPA experience truly becomes personalized.
Your Skin Expert may incorporate a combination of advanced and relaxing modalities such as
LED Light Therapy, High Frequency, Gua Sha, hydrating masks, Microcurrent, Ultrasound,
cooling globes, or sculpting massage techniques. Our Glow Method facials are designed to combine results-driven skincare with restorative selfcare.
Massage & Relaxation
Every facial includes moments intentionally designed to help you fully unwind.
Our 60- and 75-minute facials include extended massage elements — one of our clients’ favorite parts of the experience. It’s not just skincare. It’s your time to reset.
Finishing Products & SPF
Your treatment concludes with customized serums, moisturizer, and SPF protection to leave your skin hydrated, balanced, and glowing. We carefully select professional products that align with our clean beauty philosophy and ingredient standards, because what goes on your skin matters.
your facial experience
From the moment you arrive, our goal is for you to feel welcomed, comfortable, and cared for.
Your Skin Expert will begin with a personalized consultation to learn more about your skin, lifestyle, concerns, and goals. Whether you’re dealing with dryness, breakouts, sensitivity, aging concerns, or simply want to maintain healthy skin, we meet you exactly where you are in your skincare journey.
And truly — there is zero judgment here.
Makeup slept in? Inconsistent routine? Haven’t had a facial in years? You are not alone, and you are absolutely welcome here.
This consultation allows us to fully customize your facial specifically for your skin that day, because no two faces — and no two treatments — are exactly alike at SKINSPA.
your arrival and skin consultation
The best thing you can do before your appointment?
Simply come ready to relax.
We recommend avoiding harsh exfoliation, at-home peels, or introducing new skincare products for about 48 hours before your facial. If you use prescription skincare products like tretinoin, Retin-A, or adapalene, let us know when booking or during your consultation so we can customize your treatment appropriately.
No need to overthink anything — we’ll guide you through the rest.
BEFORE YOU ARRIVE
If you’ve never had a professional facial before, we completely understand — trying something new can feel a little intimidating.
What happens during a facial? Will my skin react? What should I bring?
At SKINSPA, we’ve been guiding first-time clients through their skincare journey since 2010, and the most common thing we hear afterward is:
“Why didn’t I start sooner?”
Whether you’ve been curious about facials for years or someone gifted you your first appointment, here’s exactly what to expect when you walk through our doors.
What to Expect During Your First Facial at SKINSPA
WHAT TO EXPECT
- Wear SPF daily and avoid prolonged sun exposure.
- Avoid active ingredients such as retinol, exfoliants, acids, and benzoyl peroxide for 2–3 days unless otherwise directed by your esthetician.
- Keep skin hydrated and follow your personalized home-care recommendations.
- Avoid excessive heat, intense workouts, saunas, or steam for 24 hours after advanced treatments.
- Change your pillowcase and clean makeup brushes regularly after treatment.
- Avoid touching, picking, or over-treating the skin.
- Your esthetician may provide additional aftercare instructions based on your customized treatment plan.
YOUR GLOW CONTINUES AFTER YOU LEAVE
TREATMENT AFTERCARE
BOOK AN APPOINTMENT
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